I won’t sugar coat what I’m about to tell you. If you ignore the importance of customer service, your business is going to crumble.
I want to wage war on impersonal client care.
Why? Because it’s the biggest kiss of death you can have in a service-based business.
I think we can all agree that customer service today is ABOMINABLE — almost without exception.
Frankly, I’m shocked at how many companies continue to ignore the back end of their business. I see all these businesses hustlin’ and marketing, and the entire time their customer service is horrendous and totally negates the loyalty that they’re trying to establish.
It also never ceases to amaze me that people would rather send an impersonal autoresponder than invest in someone to respond to the emails that come from the community they’ve been so busy building up.
I believe that businesses need to pay attention to the whole experience that they’re providing — from their marketing all the way through to the follow-up, so that a customer feels supported throughout the entire process.
Honestly? An autoresponder won’t create that connection.
You need to ask yourself, What am I trying to achieve? And what am I willing to invest to do that?
The reason I entered the customer service space in the first place is because I’m passionate about helping people build stronger, more connected customer communities to bolster referrals and drive revenue.
What to expect from us when we work with you
My experienced client-care team handles email and offers send support for customers who write in with problems or questions — they may have purchased something and want to return it, or they’re having an issue signing into a teleconference, livestream, webinar, or membership area.
The bottom line is no one feels like they’re being shuffled off somewhere or not taken seriously.
Not only that, but we guarantee we’ll respond to every single call or email within a four-hour window. No exceptions. And no autoresponders.
That’s practically unheard of in the customer service field.
Refreshing, isn’t it?
The result? Relief, on your part. Your customers feel taken care of and you don’t have to micromanage the process anymore. You know that we’ll provide the same kind of response that you’d give yourself. You trust us, and you know we’ll take care of it in the right way.
Don't allow your back end to stay the way it is!
If you're ready to radically transform your client care, contact us today.