Program Coordination

Do you run high-level business training groups?

If so, you already know that the administrative and organizational support required to oversee these groups is intense.  And if you want to provide the highest level of service to your amazing clients, we can help.

If you’re looking for someone to manage the day-to-day operations to ensure your members receive world class support as part of their program, you’re in the right place. We will work with you to ensure your members are well taken care of.

We provide:

• calendar management
• communications
• special projects
• concierge level customer support
• document creation
• record maintenance

All while offering the highest level of detail so that you know, beyond a shadow of a doubt, that everything is being done efficiently, accurately, with flexibility and in good taste.

We manage all operations that fully support your business groups and the successful execution of your high-level programs.

Below are a few of the types of items we can help you with, however this list is not intended to be all inclusive.

• we will provide you with engagement reports on a monthly basis so you never have to wonder if your members are fully engaged in the program
• we will provide you with strong customer service and communicate with all members and your internal team
• we will monitor progress towards business goals of the program and use this data to analyze program success
• we will manage the planning, implementation and tracking of member success
• we will develop and maintain tracking systems for member communications, business requirements, and training material distribution
• we will maintain detailed client records
• we will document program details and consistently improve the process for onboarding, de-boarding, and engagement of your clients
• we will provide training content support, which includes creating worksheets, PDFs and slide presentations
• we will be happy to handle any other special projects as may be needed

We love working closely with you and your team to create an outstanding experience for your clients and members.  We promise to do all that we can to ensure your programs run like clockwork.